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Frequently
Asked Questions |
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Q. How
do i request a box to be returned?
A. We try to make it simple,
boxes can be requested either by telephone or by email. Emergency
requests must be made by telephone plus either a fax or email
Q. What
information do i have to give so the correct box can be found?
A. you can either quote the
unique bar code, or you can just quote your box reference.
Q. How
will i obtain the barcode numbers?
A. These can be found on
the new box deposit report, which will be forwarded to you shortly
after your boxes have been deposited with us.
Q. Will
my box be returned quickly?
A. Yes, as we specialise
solely in archive storage, we can guarantee an efficient personal
service.
Q. What
if i require the contents of each box to be entered onto your system?
A. We can list all the contents
of your boxes if you wish, keyword searches can then be performed
on this information at a later date to find a particular file, within
seconds. A small charge is incurred per box for this service at
initial registration.
Q. Will
i be able to set levels of access for different members of my staff?
A. Yes, any request for information
that does not meet approved security levels will not be processed
without further authorisation
Q. How
can you ensure complete confidentiality?
A.Each box has its own unique
barcode, which means that your company name need never appear on
the box, the box will be stored randomly within our facility, and
will never be opened.
Q. Who
will be handling my boxes?
A. The directors of the company
are hands on in the day to day running of the company, and all our
staff are police checked, they also sign a confidentiality agreement.
All staff are uniformed and carry ID cards.
Q. When
and why might you replace any of our boxes?
A. We would not replace any
of your boxes without consulting you first, however, we would recommend
that boxes would be replaced under the following circumstances
- Where the box is so badly damaged that the contents are in
danger of being damaged
- When the box is over the weight set down by health and safety
regulations
- When the box is in such a condition that it cannot be stored
or transported safely
Q. What
are the regulations regarding the weight of an archive box?
A. In accordance with health
and safety regulations for manual handling, the maximum weight of
any box should be no more than 15Kg
Q. How
can i track the movements of a box?
A. When the box has been
placed onto our system, all subsequent movements are monitored.
A free quarterly box report will be produced to keep you informed
as to who has had access to the box and at what date and time.
Q. What
if my needs are different from your packages?
A. The FileRoom is flexible
and will be happy to discuss any special requirements with you.
Q. Will
you be able to help us arrange and pack our boxes?
A. Yes, one of our staff
can come to your workplace to assist in the packing and labelling
etc. to ensure a smooth transition to the
FileRoom. A charge per
man hour is entailed.
Q. What
systems are in place for destructions?
A. A destruction date for
each box can be logged into our system and these can be reported
on at any time. We will advise you when this date has been reached
[this avoids you paying storage costs on boxes that no longer need
to be held]. Once we have recieved confirmation from you, we will
go ahead with the destruction. A certificate of destruction can
be issued if necessary.
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The
FileRoom Helps You To: -
Securely & economically store important business records in our secured document storage company.
Reduce clutter enabling more productive use of your office
space with our document archiving services.
Save staff time by having an organized & efficient way
of storing files with our office storage solution.
Retain more documents because of increasing legislation using our secure document archiving services.
Store old records with our document storage system if you are moving to new premises & do not want to take them with you.
Store boxes at a considerably less cost than valuable office
space contact us for confidential document storage.
Contact The fileroom for secure document storage delivery and collection daily thorughout the north west.
The FileRoom.co.uk - Fast Secure and Effortless Document storage.
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